Tenant Coordination Aftercare Specialist

About Us:

Anthos|Home is a groundbreaking startup dedicated to housing vulnerable New Yorkers. We're seeking a passionate and experienced Tenant Coordination Aftercare Specialist to join our team and make a significant impact on the lives of those in need of stable housing.

The Role:

Anthos|Home is seeking an experienced social service professional to serve in the new role of Tenant Coordination (TC) Aftercare Specialist. The Tenant Coordination Aftercare Specialist will work in a team reporting to the Supervisor of Tenant Coordination. In this role, the TC Aftercare Specialist will be responsible for working with Participants for a year after they move into their new home to ensure housing stability after placement. Aftercare at Anthos|Home is light touch and housing led, but is critical to ensuring that Participants are adjusting well, having a good housing experience, and maintaining their obligations as a tenant. The TC Aftercare Specialist is the primary point of contact for tenants post-move-in, and should also work closely with the Participant’s support network including the Fair Futures Coach, Preventive Services case worker and/or Health Home Care Manager, and the Property Provider, as needed.

Key responsibilities include:

• Monthly phone contact, and quarterly in-person in-unit contact to ensure general overall safety and wellness of the participant.
• During monthly phone check-ins ascertain how the Participant is adjusting to their new home and address any rent arrears and utilities issues. Ask about building security, any pending repair or maintenance issues and check on communication with the Property Provider.
• During quarterly home visits ask about all the items listed above, and inspect the unit for general maintenance and any need for repair.
• Inquire about the Participant’s benefits and employment status;
• Provide referrals to community resources, as needed, for issues related to financial literacy, mental health, wellness, legal, and other areas of support;
• If needed, reach out to members of the Participant’s support network such as the Fair Futures Coach, or Preventive Services provider. Any problems or concerns about the Property Provider should be shared with the Housing Acquisition team.
• In the eighth month the Aftercare Specialist should begin the process of providing housing voucher recertification support.
• Liaise between program participants and property owners, and facilitate meetings and communication as needed;
• Attend meetings and case conferencing as needed to ensure collaborative supports are being provided to the participants to ensure stability
• Respond to housing and tenant-related emergencies during normal business and after hours.
• Maintain thorough and accurate progress notes and correspondence while maintaining the confidentiality of program participants, staff, and organizational information at all times.

Qualifications and Skills:

The Tenant Coordination Aftercare Specialist must be a people person who loves working with others and solving problems. Bachelor’s degree, and/or 4-6 years of experience working with people in the housing and human service sector.

Additional Skills include:

• Excellent interpersonal skills
• Some familiarity with the NYC housing market and voucher system
• Excellent verbal, written, communication and negotiation skills
• Willingness to travel and make multiple visits in the community
• Ability to use public transportation or meet the same travel requirements with reasonable accommodation
• Ability to ascend/descend stairs, as some work locations may not have accessibility to an elevator, or meet the same requirements with reasonable accommodation
• Experience with community-based outreach
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• Proficiency in MS Word, Salesforce, Excel, and PowerPoint
• Passion for the mission of the organization
• Ability to work in a diverse environment

Compensation and Benefits:

• Competitive starting salary: $65,000 - $70,000
• Hybrid work environment (3-5 days in office/field per week)
• Tuesday – Saturday schedule a possibility;
• Comprehensive benefits package including:
  • Health, dental, and vision insurance
  • 401(k) with 4% employer match
  • Generous paid time off
  • Summer Fridays in August
  • Professional development opportunities
  • Wellness perks: Weekly yoga classes, Peloton and meditation app subscriptions

Join Our Team:

Be part of a mission-driven organization making a real difference in New York City. Apply now to join the Anthos|Home family and help create stable homes for those who need them most.

How to Apply:

Please send your resume and cover letter through our careers site here.

Anthos|Home is committed to creating a diverse, inclusive, and equitable workplace. We are an Equal Opportunity Employer and welcome individuals of all backgrounds, experiences, and abilities to apply.